Customer Enablement Manager

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Establish robust relationships with a portfolio of clients, ensuring effective onboarding, adoption, confident operation, and impactful outcomes.

• Assist with customer onboarding initiatives, preparation for training, and initial adoption phases.

• Play a role in onboarding, training, and value realization activities across the installed base.

• Provide both onsite and virtual training on system operation, best practices, and Evolv Academy learning paths.

• Formulate and implement proactive customer success strategies.

• Encourage the use of MyEvolv, training materials, and resources for customer empowerment.

• Conduct regular check-ins, performance evaluations, and Quarterly Business Reviews.

• Identify accounts at risk and collaborate on recovery plans.

• Facilitate escalations with Support, Technical Sales & Solutions, and additional teams.

• Ensure precise CRM documentation, including contacts, milestones, health scores, and renewal information.

• Lead enablement initiatives that support renewal readiness, stakeholder alignment, business value, and customer results.

• Track customer health, usage signals, and feedback to identify and address potential risks.

• Operate autonomously while driving scalable enhancements to the customer enablement program.

⛳️ Requirements

• Proven experience in cultivating strong customer relationships.

• A genuine passion for customer experience and empowerment.

• Willingness to travel regionally up to 25–30% of the time.

• Availability for occasional nights, weekends, and holidays.

• Capability to work remotely in the Northeast with easy access to transportation.

• Completion of Evolv product, workflow, and enablement training is required.

• Must be fully vaccinated against COVID-19 unless a reasonable accommodation is approved.

• Ability to support customer operations outside of standard business hours.

🏝️ Benefits

• Competitive target bonus structure.

• Equity included in every compensation package.

• Flexible work environment.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) options.

• 401(k) plan with a 2% company match.

• Unlimited vacation policy.

• Flexible Paid Time Off (PTO) options.

• $300 per quarter allocated for meaningful perks.

• Quarterly stipend for perks and benefits.

• Tuition reimbursement available.

• Subscription to Calm.

• Comprehensive benefits package.