Customer Enablement Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Medrio’s Technical Writers in creating and updating user guides, knowledge base articles, and best practice documents for Medrio's software.

• Compose clear, customer-oriented software release notes that outline new features and modifications.

• Collaborate with the Customer Enablement team to develop and build structured curricula and content for both instructor-led and self-paced training programs.

• Ensure that documentation and training materials remain up to date as products advance, working in close partnership with Product and Support teams.

• Conduct live, interactive customer training sessions, which encompass onboarding, ongoing education, and advanced feature instruction.

• Organize webinars and workshops to enhance customer proficiency and confidence in using Medrio products.

• Tailor training delivery and pacing to accommodate various audiences and customer-specific protocols or processes.

• Address customer inquiries related to how-to questions and troubleshoot configuration challenges within training environments.

⛳️ Requirements

• A Bachelor's degree or comparable professional experience.

• 2–4 years of experience in customer education, training, technical writing, or customer success, preferably within a SaaS or software organization.

• Proven technical skills and the capacity to learn, configure, and troubleshoot software applications.

• Exceptional written and verbal communication abilities, with a knack for simplifying technical concepts for non-technical audiences.

• Experience in delivering live training sessions or presentations to external stakeholders.

• Strong organizational capabilities and the ability to handle multiple content and training projects concurrently.

• Background in clinical trials or experience with clinical trial software, such as EDC.

• Familiarity with learning management systems (LMS) and knowledge base platforms, including Confluence and Zendesk.

• Proven experience in creating technical documentation or knowledge base content.

• Skills in curriculum planning.

• Proficient in writing effective copy, instructional text, and scripts for audio/video content.

• Awareness of diverse learning styles.

• Knowledge of e-learning design, video technology, and editing processes.

🏝️ Benefits

• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.

• Retirement contributions.

• Equity: Stock options allowing you to participate in our growth.

• Generous parental leave.

• Flexible time off, including company bonus holidays during months without public holidays.

• Monthly mobile/internet stipend.

• Wellness stipend.