Customer Education Manager

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Assume comprehensive, end-to-end responsibility for PVcase’s Customer Academy.

• Develop a scalable educational program aimed at enhancing onboarding, speeding up time-to-value, increasing product adoption, and minimizing dependency on reactive support.

• Direct the customer education strategy and its roadmap.

• Align customer needs with product priorities and business objectives.

• Lead projects from initial discovery through to launch and ongoing improvement.

• Coordinate contributors and manage interdependencies.

• Oversee the learning platform, course design, and learner journey.

• Create learning paths and certification programs tailored for various roles and skill levels.

• Collaborate with technical specialists to translate product knowledge and industry best practices into valuable learning resources.

• Design and assemble courses, manage production and reviews, and ensure materials are accurate and accessible.

• Collaborate with customer, technical, and product teams to integrate education with onboarding, product launches, and sustained adoption.

• Engage with customers, test different formats and delivery methods, and utilize feedback, Academy analytics, and product usage data to enhance the program.

• Establish processes for content creation, review, updates, and localization.

• Work in tandem with Help Center, Community, and technical teams to provide a cohesive experience.

• Track metrics related to enrollment, active learning, demonstrated proficiency, certification achievements, learner feedback, course completion, onboarding, product adoption, and support inquiries.

⛳️ Requirements

• Proven experience in developing or enhancing B2B SaaS customer education programs, demonstrating the ability to translate strategy into tangible results.

• Strong sense of ownership and sound judgment, capable of prioritizing, coordinating contributors, and working independently.

• Practical knowledge of learning platforms, instructional design, and adult learning principles.

• Ability to independently create and refine learning experiences.

• Excellent communication skills and an analytical, experimental approach.

• Comfortable making progress with incomplete information and adjusting strategies when necessary.

• Preferred: experience in launching or scaling certification programs, customer academies, or multilingual education initiatives.

• Preferred: experience in supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows.

• Preferred: proficiency in LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows.

• Preferred: recent experience with AI authoring tools such as ChatGPT, Gemini, and Claude.

• Must be proficient in verbal and written English at all times in the workplace.

• Immigration-related employment support, such as visa sponsorship or transfer, is not available.

🏝️ Benefits

• Flexible benefits package, allowing you to customize perks to align with your unique style.

• Unlimited remote work options or access to offices located in Vilnius, Kaunas, or Barcelona.

• Flexible working hours.

• Half-day Summer Fridays.

• Comprehensive training and onboarding program.

• Exclusive work opportunities with international markets.

• Competitive and steadily increasing salary.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency regarding company results and salary structure.

• Additional paid vacation days, including birthdays, volunteering, and other special occasions.