Customer Education & Enablement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the standard onboarding and implementation sessions for customers.

• Conduct live virtual training sessions for faculty, students, and coaches.

• Manage recurring office hours and verify the completion of implementations prior to transferring accounts to the Customer Success Manager (CSM).

• Develop and oversee customer-facing educational materials, such as guides, assignments, knowledge base content, video libraries, and FAQs.

• Create and manage Train-the-Trainer certification programs, semester launch kits, email sequences, and adoption initiatives.

• Coordinate the timing and launches of onboarding-phase campaigns with the Marketing team; provide Customer Success briefs.

• Oversee HubSpot updates during the onboarding phase, including meeting summaries, Fireflies AI notes, training schedules, follow-up emails, and distribution of resources.

• Monitor webinar attendance, adoption metrics, and resource usage; report the effectiveness of training to the Customer Success team.

• Implement and sustain AI-assisted workflows, oversee operations, make minor adjustments, and escalate the need for redesigns.

⛳️ Requirements

• 1–3 years of experience in customer education, training, instructional design, or customer operations.

• Proficient in delivering live virtual training to a diverse audience, including faculty, students, and HR professionals.

• Excellent written communication skills; capable of independently creating guides, newsletters, and documentation.

• Familiarity with CRM tools.

• Highly organized with a strong ability to follow through on tasks.

• Inquisitive about AI tools and quick to embrace new technologies.

• Residing in Canada with valid work authorization.

• Availability across Pacific, Mountain, or Eastern time zones.

• Specific experience with HubSpot (as an admin or power user).

• Background in higher education, career services, or workforce development.

• Practical experience using AI assistants (such as Claude, Fireflies, or similar) in a professional setting.

• Experience with webinar or LMS platforms; basic skills in video production or editing.

• Familiarity with Train-the-Trainer or certification programs.

🏝️ Benefits

• Competitive salary.

• Fully remote work environment.