Customer Development Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Functionally oversee, lead, and implement all sales-related initiatives for the Costco business.

• Support Nestlé and customer systems, including Osprey.

• Cultivate strategic partnerships within Nestlé and Costco to ensure success in both inline and .com channels.

• Drive retailer-specific achievements, encompassing displays, distribution gains, and ACV enhancement.

• Collaborate with teams in Customer Strategy, Finance, Customer Service, shopper insights, and digital sectors.

• Comprehend and convey Costco’s go-to-market, category management, and e-commerce strategies.

• Deliver budget plans and goals for new product distribution.

• Implement brand and category growth strategies aligned with Costco's objectives.

• Identify growth opportunities and formulate written sales plans.

• Manage relationships with Costco buyers, assistant buyers, and regional buying teams.

• Educate business partners on products, retail objectives, and success metrics.

• Create customer presentations that encompass innovation, shelf positioning, promotions, and pricing strategies.

• Oversee UPC setup, item maintenance, logistics, and inventory management.

• Promote new products and campaigns.

• Manage Trade Investment Management in Osprey, including trade funds, sales forecasting, and projections.

• Support Costco’s depot distribution model through effective forecasting, inventory flow, and replenishment planning.

• Generate monthly reports, sales analytics, and insights.

• Assess SKU productivity and suggest pack, pricing, or promotional modifications.

• Manage P&L within the designated account coverage.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor's degree in business or a related field is preferred.

• A minimum of 5 years of experience is preferred.

• At least 2 years of experience managing large customers is desired.

• Sales experience in Grocery, Drug, and/or Mass retail channels is required.

• Knowledge of Costco and the Club channel is essential.

• Experience in consumer goods, particularly vitamins and supplements, is highly preferred.

• Familiarity with using syndicated data to assess customer needs and optimize pricing and promotional strategies.

• Understanding of project management with experience in setting up and overseeing projects in a complex, fast-paced environment.

• Knowledge of relationship management with experience in collaborating with partners to achieve strategic goals.

• Strong cross-functional relationships with assigned accounts.

• Proficiency in MS Office Suite, including Word, Excel, and PowerPoint.

• Capability to manage multiple priorities and various brands/categories.

• Ability to work independently and meet deadlines.

• Capacity to multitask and follow up as needed.

• In-depth understanding of the assigned customer and demand creation plans.

• Problem-solving and solutions-oriented mindset.

• Dynamic leadership skills with the ability to navigate obstacles and objections.

• Ability to quickly synthesize data.

• Experience in P&L management and strong financial acumen.

• This position does not qualify for Visa Sponsorship.

🏝️ Benefits

• Dynamic career pathways.

• Comprehensive professional development and learning opportunities.

• Opportunities to learn from skilled colleagues worldwide.

• Benefits that promote physical, financial, and emotional wellbeing.

• Inclusive workplace culture.

• Equal employment opportunities for all.

• Recruitment accommodations available for individuals with disabilities.

• Support for veterans and separated service members.