Customer Delivery Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for US commercial customers at AppGate throughout the service delivery process.

• Establish and nurture relationships with customer IT and security teams, project sponsors, and executive stakeholders.

• Facilitate status calls, milestone evaluations, and stakeholder briefings.

• Oversee scope, timelines, deliverables, risks, and customer expectations.

• Convert customer requests into actionable delivery tasks and assign them to the suitable internal resources.

• Handle multiple simultaneous ZTNA implementations.

• Take full ownership of service delivery, encompassing scope, schedule, budget, milestones, deliverables, and resource coordination.

• Maintain project plans, status updates, risk logs, go-live documentation, and close-out records.

• Coordinate AppGate delivery engineers and resolve any obstacles.

• Manage change control processes, including the preparation of change requests and SOW amendments in Salesforce.

• Ensure the financial health of projects, which includes tracking contracted hours, utilization, billing accuracy, revenue, margin, and schedule risks.

• Propel milestone completion and obtain customer sign-offs to facilitate billing and revenue recognition.

• Implement AppGate's global delivery methodologies.

• Align project engagements with customer security postures, network segmentation, identity, and compliance goals.

• Contribute to the development of delivery standards and templates.

• Identify resource limitations and delivery bottlenecks.

• Provide delivery and financial reports to the RVP, Customer Solutions.

• Assist in capacity planning and resource forecasting.

• Support pre-sales efforts by reviewing SOWs, validating scope and feasibility, and identifying delivery risks.

⛳️ Requirements

• A minimum of 5 years of experience as a customer-facing project or delivery manager, with at least 3 years in cybersecurity or networking projects.

• Proven experience in managing complex B2B technology implementations.

• Demonstrated capability to manage scope, schedule, budget, and stakeholder expectations across structured, milestone-driven commercial IT or security initiatives.

• Experience overseeing project financials in a services P&L context, including budgets, burn rates, utilization, and billing.

• Familiarity with concepts of network segmentation, identity, and access control.

• Excellent written and verbal communication skills, with the ability to create and present delivery documentation at a professional level.

• Capacity to constructively challenge customers and internal teams when necessary.

• Preferred: PMP, PRINCE2, or an equivalent project management certification.

• Preferred: Experience in delivering IAM, ZTNA, or enterprise security platform implementations.

🏝️ Benefits

• 20% annual target bonus.

• Occasional travel to customer sites as required for project delivery.