Customer Delivery Manager

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Act as the main operational liaison and trusted advisor for designated customers

• Ensure effective delivery, adoption, and ongoing value realization from CSG solutions

• Assist customers in optimizing business processes, addressing operational challenges, and achieving targeted business outcomes

• Lead and coordinate cross-departmental customer initiatives involving Product, Engineering, Support, Professional Services, and Customer Relationship Managers

• Provide successful solutions and address both business and technical challenges

• Proactively oversee customer health, service performance, risks, escalations, and opportunities for continuous improvement

• Manage customer projects and strategic growth opportunities

• Develop solution recommendations and facilitate customer reviews

• Identify chances for increased adoption and additional services

• Recognize and collaborate on solutions for small to moderately complex business issues

• Shape solutions, redesign and re-engineer critical processes, and engage in customer solution transformations

⛳️ Requirements

• Bachelor’s degree in business, Computer Science, or a related field, or equivalent experience

• At least 1 year of experience in product, solutions, and/or technical customer support in a similar environment

• Proficiency in Output, eCare, IM, and Payment Manager related products

• Experience managing customer relationships in a SaaS, technology, telecommunications, or managed services setting

• Skilled in using Microsoft Office suites

• Ability to manage multiple customer priorities while ensuring attention to detail and meeting deadlines

• Willingness to travel to site locations up to 10% of the time if required

• Proven experience in leading customer-facing initiatives and driving successful business results

• Strong presentation, facilitation, and executive communication abilities

• Capability to influence without direct authority and collaborate effectively across cross-functional teams

• Experience with issue management, customer escalations, and risk mitigation strategies

• Knowledge of customer success methodologies, project management principles, and change management concepts

• Proficiency in English in a professional context

🏝️ Benefits

• Bonus opportunity

• Remote work arrangement

• Disability accommodations throughout the application, hiring, interview, and testing processes