Customer Delivery Lead

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main point of contact for customers on all service-related issues

• Develop and sustain strong, trust-based relationships with clients and stakeholders

• Align priorities within the team and oversee backlog, workload, and delivery progress

• Ensure compliance with SLA, SOW, and contractual obligations in service delivery

• Proactively share information regarding service performance, risks, and challenges

• Track customer satisfaction and manage escalations in collaboration with stakeholders

• Review time entries and assist with financial tracking and invoicing

• Oversee and manage customer profitability, ensuring alignment between efforts and contracts

• Collaborate with internal teams, partners, and international delivery centers

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR, or a related discipline

• Proficient in both Polish and English

• Experience in service delivery, AMS, or IT service management

• Background in project or delivery management

• Strong grasp of customer relationship management and governance

• Exceptional communication and stakeholder management abilities

• Capacity to prioritize, manage workload, and thrive in a dynamic environment

• Familiarity with SAP HCM solutions, ideally within AMS settings

• Knowledge of Agile and Lean methodologies

• Experience working with distributed (onshore/offshore) teams

• Understanding of SLA/KPI management and financial oversight

🏝️ Benefits

• Opportunity to demonstrate skills and advance professionally

• Commitment to diversity and inclusion in the workplace