Customer Delivery Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of strategic enterprise deployments from start to finish, encompassing initial scoping, production go-live, and customer self-sufficiency.

• Define the scope of engagements to focus on one or two specific workflows with established deadlines.

• Establish and document the criteria for customer self-sufficiency before initiating work.

• Manage the terms of the Statement of Work (SOW) and the boundaries of the deal, including the ability to decline out-of-scope requests.

• Conduct post-engagement reviews and integrate field learnings into product and platform priorities.

• Provide leadership, prioritization, and technical guidance to Forward Deployed Engineers and Customer Solutions Engineers.

• Lead communication with customer executives throughout the engagement lifecycle.

• Remain involved after go-live to monitor technical outcomes, adoption levels, and plan the next workflow.

• Collaborate with the Sales team on expansions while managing committed scope, timelines, and capacity.

• Be responsible for the SOW Approval Gate for both new and expansion business.

• Develop reusable delivery patterns, templates, integration components, and reference architectures.

• Work alongside the account’s Executive Advisor to incorporate domain expertise into scoping and validate outputs.

⛳️ Requirements

• A minimum of 5 years of experience managing complex enterprise technical deployments from inception to completion, in roles such as forward deployed engineer, technical program manager, solutions architect, or delivery lead within a technical consultancy or enterprise software organization.

• Technical proficiency in cloud architecture, APIs, data pipelines, and integration patterns.

• An engineering or technical background is essential.

• Proven ability to uphold scope discipline under pressure from senior stakeholders.

• Strong written communication skills and attention to document cleanliness.

• Executive presence when interacting with VP- and C-level customer sponsors in large enterprises.

• Ability to operate comfortably in ambiguous situations.

• Preferred: experience with on-premise, VPC, or air-gapped deployments in regulated sectors.

• Preferred: knowledge of GxP, HIPAA, SOC 2, or similar compliance and validation frameworks.

• Preferred: experience at a company utilizing a forward deployed engineering model.

• Preferred: hands-on experience with AI/ML workflows, model deployment, or agent orchestration.

• Preferred: history of converting one-off engagements into repeatable delivery processes.

🏝️ Benefits

• Competitive salary determined by location and experience.

• Comprehensive health coverage, which includes medical, dental, and mental health services.

• Fully remote position.

• Primarily collaborating within U.S. time zones.

• An inclusive team that values diverse perspectives.