Customer Care Support Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Address customer inquiries through phone, email, and CRM platforms

• Offer details regarding product specifications, pricing, availability, delivery schedules, and shipping updates

• Execute customer purchase orders utilizing CRM and ERP systems

• Keep precise customer profiles, purchase orders, and associated documentation

• Facilitate Return Material Authorizations (RMAs) and relay return instructions

• Investigate and resolve discrepancies related to orders, invoices, pricing, shipping, and credits

• Handle credit and rebill transactions

• Cultivate and sustain positive customer relationships through professional communication and proactive follow-ups

• Collaborate with teams in Finance, Distribution, Marketing, Purchasing, and Inventory Management

• Recognize opportunities for workflow enhancements and endorse LEAN principles along with continuous improvement initiatives

• Ensure adherence to quality and regulatory standards while supporting service level expectations

⛳️ Requirements

• High School Diploma or its equivalent

• Minimum of 3 years of relevant experience

• Preference for candidates located in Arizona

• Preference for candidates situated in the Pacific or Mountain Time Zones

• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems

• Skilled in data analysis tools, including queries and pivot tables

• Availability to work Monday–Friday, from 8:00 AM to 5:00 PM PT, with the possibility of required overtime

🏝️ Benefits

• Flexibility for remote work

• Schedule from Monday to Friday

• Paid overtime when necessary

• Travel requirement: 0%