Customer Care Representative – Phone Based

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support

• Utilize guided systems and resources to ensure excellent customer care

• Uphold professionalism, accuracy, and alignment with brand standards

• Fulfill client-specific assessments and certification prerequisites before commencing service

⛳️ Requirements

• High school diploma or equivalent (GED)

• Must be a minimum of 18 years old

• Legally authorized to work in the United States

• U.S. resident, excluding states such as CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capacity to adhere to detailed processes and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Ability to work autonomously and maintain accountability for schedules

• Previous experience in call center or customer service is preferred

• Bilingual skills (Spanish/English) are preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Successful completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to service commencement

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training upon successful completion of client certification

• W2 employment structure that offers payroll, protections, and stability

• Paid time off provided

• Optional supplemental insurance available (Aflac)

• Telehealth access for households through MDLive

• Opportunities for performance-based incentives

• Potential career advancement into support, QA, and leadership positions

• Confidential management of applicant information in accordance with EEO guidelines