Customer Care Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities

• Handle 60–80 calls daily, with increased call volumes on Mondays

• Act as the primary representative and face of MTM Health

• Execute a range of tasks that become more complex as skills develop

• Assist in eliminating barriers to care and enhancing lives in the communities we serve

⛳️ Requirements

• Must currently live in Minnesota

• At least 1 year of experience in a Call Center environment

• Minimum of 6 months experience in Customer Service

• Basic typing and computer skills with strong navigational abilities

• High-speed Internet access such as Cable, DSL, or Fiber, with a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps

• Use of wireless and WiFi “air cards” is not allowed

• A quiet home environment free from distractions, including caregiving responsibilities

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) Retirement Plan with Company Match

• FSA and HSA Savings Plans

• Wellness Program with Incentives

• Voluntary & Ancillary Plans

• Pay on Demand

• Paid Time Off and Holiday Pay

• Birthday Holiday

• Maternity/Paternity Leave

• Continuing Education Reimbursement Program

• MTM Perks Discount Program

• Career Development Programs