Customer Care Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Facilitate communication between internal teams and clients.

• Guarantee a smooth and uniform customer journey.

• Cultivate and nurture long-term customer relationships through regular personal interaction.

• Recognize the unique needs of each customer.

• Ensure the ongoing satisfaction of both the organization and its employees.

• Actively update customers on new benefits, developments, and opportunities for optimization.

• Continuously enhance the benefits portfolio.

• Develop and implement innovative bonus structures.

⛳️ Requirements

• Completed degree in business administration or an equivalent qualification.

• Minimum of two years of professional experience.

• Preferably, experience in key account management, project management, or Customer Success Management.

• Strong focus on service and customer satisfaction.

• Possess empathy, assertiveness, and exceptional communication abilities.

• Independent and solution-driven work style.

• Strong skills in planning and coordination.

• Proficiency in German, both written and spoken.

• Proficiency in English, both written and spoken.

🏝️ Benefits

• Flexible working hours.

• Modern office located in Fuerteventura or the option to work remotely from anywhere in the Canary Islands.

• Up to four weeks of EU workation per year.

• Flights and accommodation provided if Munich is chosen as the workation destination during the EU workation.

• 30 days of annual leave.

• Permanent employment contract.

• Private supplementary health insurance.

• Above-average salary in comparison to local market standards.

• Assistance with obtaining an NIE number and navigating administrative processes.

• Friendly local team.

• Opportunities for professional development.