Customer Care Manager – all genders

This is a fully remote position, open to applicants in Spain.

📋 Description

• Facilitate effective communication and collaboration between internal teams and clients

• Ensure a smooth and consistent experience for customers

• Establish and nurture long-lasting relationships with customers through regular personal engagement

• Recognize and address the unique needs of each customer

• Maintain satisfaction levels for both companies and employees

• Actively inform customers about new benefits, updates, and opportunities for optimization

• Continuously enhance the range of benefits offered

• Introduce innovative incentive models

⛳️ Requirements

• Bachelor's degree in business administration or a related field

• Minimum of two years of professional experience, preferably in key account management, project management, or Customer Success Management

• Strong focus on service and customer satisfaction

• Possess empathy, assertiveness, and exceptional communication abilities

• Self-reliant and solution-driven work ethic

• Excellent planning and coordination capabilities

• Fluent in German and English, both written and spoken

🏝️ Benefits

• Flexible working hours

• Modern office located in Fuerteventura or the option to work remotely from the Canary Islands

• Up to four weeks of EU workation each year

• Coverage for flights and accommodation if Munich is selected as the workation destination during the EU workation period

• 30 days of annual leave

• Permanent employment contract

• Private supplementary health insurance

• Competitive salary above local market rates

• Assistance with obtaining an NIE number and navigating administrative processes

• Supportive and friendly local team

• Opportunity to share creative ideas and work autonomously

• Excellent prospects for professional growth