Customer Care Agent

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Act as the main liaison for the creator community.

• Address incoming customer queries through Crisp, email, and Discord.

• Support users in navigating the website/application, resetting passwords, managing subscriptions, and guiding first-time users.

• Oversee and moderate interactions on Facebook groups, Instagram messages, Discord, Reddit, and Telegram.

• Keep precise records of customer interactions in Crisp, utilizing tags, notes, statuses, saved replies, automations, and links to the knowledge base.

• Resolve basic product inquiries and manage Stripe billing disputes.

• Track, classify, and escalate intricate technical issues to the engineering and product teams.

• Observe customer feedback to identify recurring patterns.

• Document internal notes and aid in enhancing customer support policies.

• Collaborate through Slack and actively participate in team meetings to refine support strategies.

⛳️ Requirements

• Strong technical skills, preferably with knowledge of AI tools and workflows for YouTube content creation.

• Previous experience with Crisp, Zendesk, Stripe, Discord, and Slack in a professional support context.

• Exceptional written communication abilities, ensuring a positive and professional brand tone.

• Availability to work from 12:00 AM to 8:00 AM CET.

• Prior experience in a comparable role is required in the application form.

🏝️ Benefits

• Opportunity for remote work.

• Flexible location: remote work is available from anywhere.

• Global/remote working arrangement.