Customer Care Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Handling incoming and outgoing calls

• Assisting customers via email and phone with inquiries regarding usage, orders, refunds, and exchanges of service vouchers

• Supporting registration, login, and updates of personal information on the website

• Investigating and resolving issues related to orders and payments

• Assisting customers with the application for tax certificates for their tax returns

• Acting as a liaison between regions, service providers, and customers

⛳️ Requirements

• A minimum of a secondary education diploma

• Fluent in Dutch or Flemish, both spoken and written

• Good command of the English language

• Proficient with computers and MS Office

• Preferably experienced with CRM systems

• Communicative, analytical, positive, flexible, and skilled in multitasking

• Experience in a contact center is an advantage

• Must reside in or be willing to move to Greece

🏝️ Benefits

• Complete Relocation Package

• 100% remote work from Greece

• Competitive base salary

• Fully paid training

• Opportunities for advancement

• Accommodation available: Yes

• Digital work environment