Customer Business Manager – Mass Channel

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Drive business expansion within the Customer Development team.

• Enhance revenue, improve profit margins, and boost long-term category volume across Target and Walmart.

• Lead the comprehensive omnichannel sales strategy for Target.

• Propel e-commerce strategy and execution for Walmart in collaboration with the Walmart Customer Development team.

• Utilize consumer, product, and market insights to identify and seize growth opportunities across both in-store and online platforms.

• Meet sales and profit objectives across all categories while managing sanctioned trade spend budgets.

• Design, implement, and refine annual business plans for Target and designated e-commerce accounts.

• Collaborate with retail buyers to secure shelf placement and promotional space.

• Relay account strategies, target objectives, and brand guidelines to internal stakeholders.

• Create data-driven selling narratives for category reviews to secure new distribution and additional business.

• Represent the brand at industry trade shows, customer events, and corporate marketing meetings.

• Manage the complete digital business for Target and Walmart, encompassing item setup, content maintenance, sales analysis, reporting, and inventory availability.

• Track digital POS data and lead the management of online promotional events.

• Oversee new item setups and ensure high-converting online content with internal teams.

• Analyze POS and syndicated market data to monitor trends, mitigate risks, and adjust customer business plans.

• Convert data insights into performance reports for internal teams and retail replenishment buyers.

• Strategize customer-specific promotional events for supply chain alignment and sufficient inventory.

• Administer price change forms, deduction tracking sheets, broker commissions, and corporate planning schedules.

⛳️ Requirements

• Bachelor’s Degree in a Business-related field with a minimum of 2 years of direct sales experience, or 5+ years of direct sales experience in lieu of a degree.

• Direct experience engaging with Target headquarters and managing e-commerce retailers, with a proven track record of establishing and achieving a growth agenda.

• Experience in the pet care industry is advantageous.

• Proficient in utilizing the Target POL system along with its associated vendor applications and reports.

• Familiarity with Greenfield, POS, POs, Unsaleables, DC inventory/purchase planning, Vendor Income Dashboard, Launch Pad, IMN, PCN, JBP, AP/AVP.

• Capable of creating and presenting customer line review materials.

• Experience managing e-commerce sales with major omnichannel retailers.

• Strong understanding of category management and fact-based selling techniques through point-of-sale and syndicated data analysis.

• Ability to develop and deliver compelling, data-driven insights.

• Proven ability to close business deals, negotiate effectively, and foster client relationships.

• Proficient in Microsoft Office, especially with advanced skills in Excel and PowerPoint.

• Willingness and capability to travel up to 25%.

🏝️ Benefits

• Flexible remote work schedule: operate from your home office.

• Generous 401(k) matching with immediate vesting.

• Up to 34 paid days off each year.

• Parental leave, Bereavement leave, and Military leave available.

• Comprehensive Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP.

• Basic Life insurance and Disability Insurance provided.

• Tuition reimbursement opportunities.

• Learning and development programs available.

• Eligibility for a 20% sales incentive bonus opportunity.