Customer Business Manager, Convenience Channel

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Oversee regional convenience chains and distributors within Ohio, Michigan, and Indiana.

• Enhance sales through strategic business planning, accurate forecasting, analytics, and effective category management.

• Cultivate partnerships with customer stakeholders and collaborate with internal sales and marketing teams.

• Manage customer business strategies and address any customer-related issues.

• Generate sales and financial reports to demonstrate growth in volume, profit, and market share.

• Negotiate slotting agreements and terms related to trade activities.

• Develop and deliver customer business reviews.

• Obtain customer approval for in-store activation initiatives.

• Maintain merchandising grids and track distribution.

• Tackle retail pricing challenges and routine supply and service issues.

• Secure orders for display fixtures and merchandising opportunities.

• Inform customers about policy changes, discontinued products, pricing adjustments, recalls, and product quality issues.

• Handle customer and consumer complaints effectively.

• Utilize insights from products, categories, customers, and consumers to pinpoint opportunities and craft compelling sales presentations.

• Spearhead new product launches and broaden distribution within designated accounts.

• Oversee the complete Conagra portfolio for assigned customers.

• Conduct sales analytics and offer recommendations that align with both customer and company goals.

• Formulate annual business plans and meet sales and profitability targets.

• Align customer strategies with company objectives to create synergistic business plans.

• Monitor execution of trade activities, assess business risks and opportunities, and analyze both customer-specific and syndicated reports.

• Collaborate across a matrix organization to communicate priorities, support retail execution, and coordinate with internal stakeholders.

⛳️ Requirements

• A bachelor's degree is mandatory.

• A minimum of 3 years of relevant industry experience, including at least 1 year in a sales analyst, broker, or similar customer-facing sales role.

• Proven experience in negotiating customer agreements and managing business relationships.

• Familiarity with customer P&L management and trade expenditures.

• Strong capabilities in business analytics, forecasting, and reporting.

• Experience working within a matrix organization and collaborating with various stakeholders.

• Excellent presentation, communication, and relationship management abilities.

• Experience leveraging category, shopper, and consumer insights to inform business strategies.

• Must reside in Ohio, Michigan, or Indiana.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Wellness incentive program.

• Support for mental wellbeing.

• Fitness reimbursement.

• Opportunity for bonus incentives.

• 401(k) matching.

• Stock purchase program.

• Opportunities for career development.

• Access to employee resource groups.

• On-demand learning options.

• Tuition reimbursement available.

• Paid time off.

• Parental leave benefits.

• Flexible work schedules based on location and role.

• Opportunities for volunteering.