Customer Business Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Oversee a significant Pet Specialty portfolio comprising PetSmart, Petco, Pet Supplies Plus, and Tractor Supply Company.

• Forge strategic partnerships aimed at boosting sales, enhancing category growth, and reinforcing Hartz’s visibility in the channel.

• Meet sales objectives for the entire territory, customers, and categories while adhering to the approved trade spend budget.

• Negotiate with buyers regarding sales and product placements.

• Create, monitor, and continuously update the annual business plans for assigned accounts.

• Evaluate point-of-sale and other sales data; share trends, insights, and risks through performance reports.

• Revise customer business plans based on data analysis.

• Identify prospects for category and line reviews and craft compelling sales narratives to secure new business and enhance distribution.

• Ensure that retail margins and promotions are in line with the established brand strategy, including appropriate shelf positioning.

• Anticipate customer events.

• Conduct regular retail audits and provide insights on inventory gaps to stimulate additional sales volume.

• Cultivate strong relationships with key account stakeholders through ongoing communication and meetings.

• Collaborate with internal Brand and Customer Planning teams as well as external broker partners.

• Formulate and execute strategies and programs that yield profitable and incremental sales.

• Communicate account strategies and objectives to the internal Hartz team.

• Participate in industry events, customer meetings, trade shows, and company sales/marketing functions.

• Handle administrative tasks including price change forms, deductions, expense reports, and sales and planning schedules.

⛳️ Requirements

• Bachelor’s Degree in a Business-related field with 2+ years of direct sales experience with National Pet Specialty retailers; or alternatively, 5+ years of experience in direct sales, category management, business analytics, or a similar role supporting PetSmart or Petco in lieu of a degree.

• Knowledge of category management and experience in fact-based selling techniques.

• Proficient in point-of-sale and syndicated data analysis.

• Ability to create, develop, and effectively present information from the ground up.

• Familiarity with vendor portals, including PetSmart, Petco, Pet Supplies Plus, and/or Tractor Supply Company is preferred.

• Demonstrated negotiation skills and a track record of concluding business deals and expanding the existing account roster.

• Proficient in Microsoft Office Suite programs: Excel, Word, PowerPoint, and SharePoint is required.

• Google Mail, Calendar, and Meetings experience is preferred.

• Willingness and ability to travel up to 25% of the time.

• Must work remotely from a home base located in AR, AZ, CA, IL, IN, KS, KY, MN, OH, TN, TX, or WA.

🏝️ Benefits

• Remote Work Schedule: Enjoy working from your home office.

• Competitive 401(k) matching program with immediate vesting.

• Up to 34 paid days off each year.

• Parental leave, Bereavement leave, and Military leave available.

• Comprehensive Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP options.

• Basic Life insurance and Disability Insurance provided.

• Tuition reimbursement opportunities.

• Access to learning and development programs.

• 20% sales incentive bonus potential.