Customer Business Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Cultivate and sustain strategic partnerships with designated retail, wholesale, and indirect accounts.

• Oversee and expand accounts including Stater Bros., Smart & Final, Save Mart, Associated Food Stores, and URM.

• Meet established sales budgets, drive top-line revenue, and enhance bottom-line profitability.

• Recognize customer needs and align them with Lactalis US Yogurt's product and service strategies.

• Direct comprehensive sales planning, promotional implementation, assortment optimization, and new product launches.

• Enhance trade spending efficiency and assess the ROI of promotional investments.

• Manage trade management systems effectively.

• Set performance objectives and ensure HQ broker teams are accountable for corporate sales goals.

• Analyze Circana/IRI syndicated market data and metrics from customer portals.

• Utilize category management principles to boost distribution and share-of-shelf gains.

• Monitor, assess, and report on sales performance relative to targets.

• Facilitate discussions between customer supply chain teams and internal operations to improve forecasting, order fulfillment, and service levels.

• Organize and engage in regional trade shows to maximize sales opportunities and enhance industry presence.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, or a related discipline is preferred.

• A minimum of 5 years of sales and sales management experience within the CPG/food sector.

• Preferred experience in direct sales along with broker and distributor network management.

• Strong preference for direct sales experience with key regional accounts (Stater Bros., Smart & Final, Save Mart, Associated Food Stores, and URM).

• Background in Category Management, Omnichannel Marketing, or the use of syndicated data (Circana/IRI) is preferred.

• Experience in a fast-paced or entrepreneurial company environment is considered a plus.

• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint) is required.

• Strong analytical, negotiation, and personal selling skills are essential.

• Excellent written and verbal communication skills with a proven capacity for effective collaboration within a management team.

• Demonstrated capability to prioritize tasks, meet tight deadlines, and adapt to a dynamic work environment.

• High level of self-initiative.

• Flexibility in scheduling as needed to accommodate travel and customer business requirements.

🏝️ Benefits

• Bonus.

• Affordable benefits and coverage options.

• Employer assistance for insurance costs.

• Contributions to retirement plans.

• Paid Time Off starting from day one.

• Opportunities for training and development.

• Education reimbursement.

• Potential for ongoing career advancement and leadership development.