Customer Advocacy Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of and expand a curated group of top-tier customer advocates

• Oversee advocate engagement and pinpoint recognition opportunities

• Manage the comprehensive annual customer awards program, encompassing nominations, judging, and recognition

• Collaborate with Sales and Customer Success teams to identify customers with compelling stories

• Conduct interviews with customers and transform their experiences into engaging market narratives

• Work alongside Product Marketing to align customer stories with product messaging and positioning

• Lead the development of case studies and customer videos from identification through to publication

• Coordinate with video vendors and internal writers to ensure deliverables are met

• Prepare and source customers to speak at events, webinars, and public forums

• Address PR and analyst relations requests for customer references, quotes, and stories

• Connect customers with sales enablement, campaigns, events, and other opportunities

• Cultivate internal and external relationships to sustain a pipeline of stories and speakers

• Monitor and report on program engagement and advocacy results

⛳️ Requirements

• A minimum of 5 years of professional experience, with at least 3 years in customer marketing, customer advocacy, community, or a similar customer-facing program role

• Proven ability to independently manage a program with minimal oversight

• Excellent interviewing skills

• Experience in briefing and overseeing external vendors and internal writers to deliver polished outputs

• Ability to collaborate cross-functionally with Sales, Customer Success Management, Product Marketing, PR/AR, and Marketing

• Strong skills in building relationships both internally and externally

• Solid project management instincts with the ability to juggle multiple stories, speakers, and requests simultaneously

• Outstanding written and verbal communication skills

• Bachelor’s degree or equivalent relevant experience

• Ability to work in compliance with U.S. export controls

🏝️ Benefits

• Target annual bonus of 15% of base salary

• Monthly Connectivity Plus stipend of $150

• Annual $200 reimbursement for home office expenses

• Medical, dental, and vision insurance coverage

• 401(k) plan with company matching

• Paid parental leave, caregiver leave, and flexible time off options

• Mental health support and wellness reimbursement

• Opportunities for career development and education assistance