Customer Advisor, Retail Sector

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the initial point of contact for customers interacting with the banking organization.

• Offer professional advice and support for incoming inquiries, concerns, and issues related to product defects, payment problems, and general questions regarding content or products.

• Respond to inbound calls and emails in accordance with client and contact center guidelines and objectives.

• Provide accurate, valid, and comprehensive information following established procedures.

• Meet and surpass customer service quality objectives, compliance standards, and productivity goals.

• Complete daily assigned tasks efficiently and punctually.

• Ensure the accuracy and security of customer data within the database.

• Recognize and appropriately escalate issues as needed.

• Draft thoughtful and precise messages or tailor prepared responses to customer emails.

• Manage multiple concurrent tasks simultaneously.

• Complete necessary training prior to engaging with customers.

⛳️ Requirements

• A European passport is required to apply.

• Proficiency in Swedish, both spoken and written, at a native level.

• Fluent in English (B2 level).

• Experience in customer support and the travel sector is advantageous but not mandatory.

• Basic understanding and proficiency in computer handling skills.

• Exceptional multitasking abilities.

• A strong desire to learn and grow, along with a curious mindset for investigation and problem-solving.

• Strong communication skills with excellent telephone etiquette.

• Attentive listening capabilities.

• Good skills in building interpersonal relationships.

🏝️ Benefits

• Performance bonuses.

• Relocation package including flight and airport pickup.

• Accommodation provided for 4 weeks.

• Flexibility to work from home anywhere in Greece.

• Excellent development opportunities within the organization (such as supervisor, quality analyst, CSR2, trainer).

• A favorable work/life balance with weekends off and no night shifts.

• Private health insurance package.

• Support with hiring documentation and paperwork.

• Thursday fruit and detox day (office-based).

• Engagement in social topics.

• Activities include outdoor runs, personal training in the office, and both virtual and in-person sessions.

• Discount cards available.