Atlassian Administrator III

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up JCC projects, including issue types, workflows, custom fields, screens, permissions, notifications, and templates.

• Oversee the Jira Align portfolio and project structures while ensuring alignment with enterprise reporting standards.

• Manage CCC spaces, groups, permissions, and resources for end-user knowledge.

• Provision and onboard teams in phases, utilizing approved templates and keeping configuration documentation up to date.

• Address and resolve Tier 1/Tier 2 JCC and CCC service requests, user access challenges, and administrative issues.

• Develop filters, dashboards, automation rules, and standard reports; escalate complex platform defects as necessary.

• Conduct configuration quality assurance, migration cleanup, and operational handovers.

• Implement established standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership.

• Verify changes in a controlled manner, keeping configuration records, and documenting exceptions prior to production implementation.

• Assist team leads with onboarding, issue migration cleanup, dashboard creation, and the use of standardized boards and reports.

• Address and resolve service requests, documenting steps taken, impact assessments, root-cause analysis, and necessary escalations.

• Monitor administrative cleanliness, app and license usage, groups, and recurring user issues; suggest preventive measures and self-service guidance.

• Collaborate with solution architects, migration engineers, Agile coaches, and customer stakeholders to facilitate the Department of Veterans Affairs' enterprise modernization initiatives.

⛳️ Requirements

• Bachelor’s degree in computer science, information technology, information systems, software engineering, or a related field; four additional years of relevant experience may be considered in lieu of a Bachelor's degree.

• A minimum of 3 years of experience in Jira administration, enterprise application configuration, or related implementation.

• Certification in Atlassian ACP-120 Jira Administration for Cloud or its current equivalent.

• Practical experience in Jira Cloud project configuration, permissions management, troubleshooting, and user support.

• Strong documentation skills with the ability to collaborate effectively with product owners and technical stakeholders.

• Capability to obtain and maintain a favorable Public Trust determination and meet applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.

• ITIL 4 Foundation certification is required.

• Proficiency in troubleshooting Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal oversight.

• Experience in documenting operational procedures and communicating planned configuration updates to affected users.

• Prior experience working with the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly preferred.

• Experience in Jira Align and Confluence Commercial Cloud administration.

• Familiarity with Data Center-to-Cloud migrations, Jira automation, and federal service operations.

• Background in designing reusable Jira project templates and supporting controlled cloud platform operations.

• A master’s degree in information systems, cybersecurity, or information technology management is advantageous.

• Additional certifications such as Atlassian Managing Jira Service Projects for Cloud (ACP-420) or Atlassian Cloud Organization Admin are preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work schedule and remote work options.

• Opportunities for professional development and continuing education.

• Generous paid time off and holidays.