Customer Account Manager – Hospitality, Lodging

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee, retain, and drive growth with national lodging and hospitality account partners.

• Forge and nurture executive-level relationships with national lodging brands, hotel management firms, ownership groups, hospitality procurement entities, and food and beverage stakeholders.

• Develop proposals that align guest experience, operational needs, brand standards, consumer insights, and financial benefits.

• Create and implement joint business plans, account strategies, and performance metrics.

• Gather and assess customer, channel, consumer, and property-level insights to pinpoint growth opportunities.

• Cultivate expertise in lodging and hospitality channel dynamics, food and beverage programming, and operational execution needs.

• Oversee and implement intricate partnership agreements and food and beverage programs.

• Perform cost-benefit analyses of hospitality partnerships.

• Lead cross-functional teams across marketing, category management, digital, finance, operations, and field sales.

• Supervise new program launches, national account implementations, and multi-property expansion initiatives.

• Represent Nestlé Professional Solutions both internally and externally with hospitality partners, procurement entities, and food and beverage decision-makers.

⛳️ Requirements

• Bachelor's degree (4-year).

• Minimum of 8 years of experience in direct national account sales, strategic account management, or general management within lodging, hospitality, premium/luxury, or food and beverage sectors.

• Experience with national hotel brands, lodging management firms, hospitality procurement organizations, or similar partners is strongly preferred.

• Background in selling, negotiating, or managing food and beverage programs within the lodging and hospitality sector.

• At least 3 years of experience in national program management, including multi-property or multi-unit launches across complex customer systems.

• A minimum of 3 years of experience in complex contract negotiations with national accounts, procurement organizations, or enterprise-level customer partners.

• Strong financial acumen to assess program economics, customer profitability, and long-term partnership value.

• Functional understanding of marketing, operations, finance, customer strategy, and competitive dynamics within hospitality and foodservice settings.

• Capability to adapt strategies, formulate plans, and excel in ambiguous environments with multiple internal and external stakeholders.

• Familiarity with Request for Proposal (RFP) processes, customer bid requirements, and proposal submissions.

• Ability to distill complex information and communicate it in a clear, executive-ready, and customer-relevant manner.

• Not eligible for visa sponsorship.

🏝️ Benefits

• Performance-based incentives.

• 401(k) with company match.

• Healthcare coverage.

• Inclusive workplace.

• Recruitment accommodations for applicants with disabilities.