Customer Account Manager, Growth – French Speaking

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the customer lifecycle from post-implementation to contract renewal.

• Deliver continuous proactive account relationship management.

• Act as the customer-facing representative for Ooma Enterprise.

• Establish proactive connections with the top 50 customer accounts.

• Collaborate with enterprise clients on billing analysis and auditing tasks.

• Manage opportunities for ongoing contract renewals.

• Enhance account retention and minimize churn rates.

• Assist customers in effectively utilizing Ooma Enterprise products.

• Address escalated customer service issues via Freshdesk.

• Review and rectify billing discrepancies and aid in collections for overdue accounts.

• Discover innovative applications of AI in daily operations.

• Coordinate with Implementation, Support, Sales, Engineering, and other internal teams to ensure project completion on schedule and identify product/service opportunities.

⛳️ Requirements

• A minimum of 2-5 years of experience in SaaS account management, implementation, or technical customer success, or equivalent industry background.

• Proven track record in expanding existing accounts and fostering relationships.

• Proficient in French or Québecois.

• Solid understanding of accounting and billing fundamentals is essential.

• Experience with Hosted Telephony (VOIP/SIP) is mandatory.

• Comfortable engaging with clients at various organizational levels.

• Experience in collecting data from diverse sources and creating customer-facing PowerPoint presentations and Excel documents is required.

• Demonstrated success in Project and Client Life-cycle Management is advantageous.

• Strong technological aptitude and a willingness to learn new software.

• Ability to work both independently and collaboratively within a team with minimal oversight.

• Excellent verbal and written communication abilities.

• Capable of translating complex technical concepts and issues into understandable language.

• Exceptional time management, organizational, problem-solving, and analytical skills.

• Post-secondary education is preferred.

• Enthusiastic about learning, adapting, and perfecting your work.

🏝️ Benefits

• Extensive Medical/Dental/Vision insurance coverage for you and eligible dependents.

• Group Registered Savings Plan (GRSP) with employer matching.

• Employee Stock Purchase Plan.

• Unlimited paid time off along with recognized corporate holidays.

• Competitive salary package.

• Various company perks.