Customer Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee, cultivate, and propel category growth with designated customers

• Meet annual sales and commercial expenditure objectives

• Sustain profitable growth while enhancing market share

• Formulate customer promotional strategies grounded in distribution, category trends, and promotional initiatives

• Collaborate with Category Management and Sales Analysts to convert 4Ps analytics and insights into actionable strategies

• Take charge of forecasting and event planning within Osprey

• Manage the Trade Rate Report and evaluate sales, financial, and profitability indicators

• Create and deliver business plans, new item showcases, distribution optimization strategies, and customer promotional schedules

• Handle daily responsibilities for assigned customers

• Establish and nurture relationships with both internal and external customers

• Enhance retail execution through collaboration with Nestlé Retail Sales and Distributor Sales teams

• Utilize data and reporting tools to achieve Product, Price, Place, and Promotion goals

• Ensure prompt and effective communication with cross-functional partners

⛳️ Requirements

• Bachelor's degree (preferably in a business-related field)

• At least 5 years of pertinent sales or account management experience

• Proficient in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint)

• Capability to navigate various operating systems and customer portals

• Familiarity with data sources and tools like Power BI, Circana, and Nielsen

• Strong business mathematics skills

• Excellent presentation and negotiation abilities

• Understanding of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation

• Ability to craft fact-based selling narratives and customer strategies

• Competence in swiftly resolving issues and communicating potential impacts to stakeholders

• This role is not eligible for Visa Sponsorship

🏝️ Benefits

• Incentives based on performance

• 401k plan with company matching

• Healthcare benefits

• Comprehensive total rewards package

• A welcoming and inclusive workplace

• Recruitment adjustments for candidates with disabilities