Customer Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and cultivate robust relationships with customers.

• Comprehend customer business goals and challenges.

• Serve as the primary contact for customer inquiries and concerns.

• Partner with the customer success leader to address escalations.

• Conduct regular virtual and in-person check-ins and reviews with customers.

• Identify opportunities for growth, upgrades, and migrations.

• Take ownership of sales targets across the account portfolio.

• Oversee the sales process utilizing internal SSA/ISO/CRM systems.

• Ensure accurate maintenance of customer data and sales activities within the CRM system.

• Introduce and coordinate support from Professional Services and Presales.

• Address and resolve customer issues by facilitating communication between internal teams and external vendors.

• Collaborate with Customer Success, professional services, support, MITS, and product development teams.

• Identify upselling opportunities for hosting, development, modules, users, and ISVs.

• Manage contract renewals and negotiations with customers.

• Introduce migration specialists when customers are prepared to transition to a SaaS solution.

• Coordinate product demonstrations and training sessions.

• Achieve personal and team KPIs related to sales targets, customer retention, and satisfaction.

⛳️ Requirements

• Proven experience in Account Management for business management software solutions.

• Experience with Sage 200 or Sage Intacct is preferable but not mandatory.

• A consultative, customer-first sales approach.

• Ability to engage effectively with all levels of an organization.

• Strong skills in pipeline management.

• Proven track record of meeting or exceeding sales targets.

• Exceptional skills in communication, negotiation, and presentation.

• Willingness to travel for events, internal meetings, and customer visits.

• Understanding of the solution portfolio.

🏝️ Benefits

• Uncapped commission structure.

• Primarily remote working environment.

• Travel to events, internal meetings, and customer sites as required.