Customer Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage the relationship with LM Aero from the executive level down, promoting engagement with senior GE Aerospace leadership to secure business and strengthen the long-term partnership.

• Cultivate a comprehensive understanding of the customer’s vision, business model, offerings, regional market dynamics, competitors, and GE Aerospace's priorities and growth initiatives.

• Direct strategic account planning involving LM Aero and GE Aerospace stakeholders, focusing on growth objectives, value propositions, and collaborative action plans.

• Collaborate across GE Aerospace P&Ls, Strategy & Business Development, and other departments to align priorities and enhance business outcomes.

• Act as the customer's advocate in capture teams, ensuring that offerings are distinct and tailored to meet LM Aero's requirements and decision-making drivers.

• Spearhead the pre-positioning of significant opportunities, influence airframer needs, and advance activities leading to Intent to Order and formal campaigns.

• Actively engage in GE Aerospace/LM Aero business challenges, assisting in problem resolution and maintaining strong relationships.

• Convert strategic growth objectives into actionable plans that broaden business with LM Aero and related customer groups.

• Facilitate executive engagement at trade shows, conferences, summits, and executive management reviews.

• Ethically gather and synthesize competitive intelligence to guide strategic decisions.

• Travel as necessary for business, approximately 15%–25%.

⛳️ Requirements

• Bachelor’s degree from an accredited institution.

• At least 5 years of experience in direct sales, business development, and/or account management within the Aviation or Defense sector.

• In-person attendance required for New Hire Orientation on Day 1.

• Exceptional written and verbal communication skills, with proven credibility in direct customer engagement.

• Experience in presenting strategies and complex information to both peers and senior leadership.

• Strong customer-centric approach with the ability to engage clients, comprehend problem statements, and formulate strategies to deliver solutions and value.

• Thorough understanding of the Defense market, including positions of airframers, competitors, and suppliers in technology and product strategy.

• Familiarity with Department of Defense budgeting and acquisition processes and their relation to customer decision cycles.

• Possession of a current security clearance or capability to obtain and maintain one.

• Availability to travel as required for business purposes.

• Strong interpersonal, collaborative, and leadership abilities, with the capability to constructively partner and drive alignment within a matrixed organization.

• Proficient in analyzing and resolving problems, and leading complex programs or projects to execution.

• Strong business acumen, including comfort with financial aspects, business cases, and customer value propositions.

• Experience working directly with senior officials on security, defense, or commercial matters.

• Openness to collaborate with product line and P&L teams on go-to-market strategies, new product developments, and shifts in customer and competitor landscapes.

• Capacity to inform strategies with data from sales teams and firsthand customer or competitor interactions.

• Demonstrated alignment with GE Aerospace Behaviors (Respect for People, Continuous Improvement, Customer Driven), with unwavering integrity.

• Ability to verify U.S. Person status: U.S. lawful permanent resident, U.S. Citizen, or granted asylee/refugee status.

• Legally authorized to work in the United States.

• Successful completion of a drug screen, if applicable.

🏝️ Benefits

• Professional development opportunities.

• Competitive salary and compensation package.

• Assistance with relocation.

• Option to work remotely.

• Travel as required for business (approximately 15% - 25%).