Customer Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage the Lockheed Martin Aeronautics relationship from the executive level downwards.

• Enhance engagement with senior GE Aerospace leadership to secure business and strengthen the partnership.

• Continuously understand the customer’s vision, business model, portfolio, regional market landscape, competitors, and GE Aerospace priorities.

• Direct strategic account planning with LM Aero and GE Aerospace stakeholders.

• Establish growth objectives, value propositions, and collaborative action plans.

• Coordinate priorities across GE Aerospace Profit & Loss teams, Strategy & Business Development, and other departments.

• Voice the customer's needs in capture teams.

• Lead the pre-positioning of significant opportunities and drive initiatives through structured campaigns.

• Address business challenges, resolve issues, and maintain customer relationships.

• Convert growth priorities into actionable plans.

• Support executive participation at tradeshows, conferences, summits, and executive management reviews.

• Ethically source and synthesize competitive intelligence.

• Travel approximately 15%–25% as required by business needs.

⛳️ Requirements

• Bachelor's degree from an accredited institution.

• At least 5 years of experience in direct sales, business development, and/or account management within the Aviation or Defense sector.

• Exceptional written and verbal communication abilities.

• Experience in presenting strategies and complex information to colleagues and senior leadership.

• Strong customer-focused mindset with the ability to craft customer-centric strategies.

• Knowledge of the Defense market, including positions of airframers, competitors, and suppliers.

• Familiarity with Department of Defense budgeting and acquisition processes.

• Existing security clearance or the capability to obtain and maintain one.

• Willingness to travel as necessary for business.

• Excellent interpersonal, collaborative, and leadership skills.

• Proficient in analyzing and resolving issues while guiding complex programs or projects through execution.

• Strong business acumen, including financial considerations, business cases, and customer value propositions.

• Experience engaging directly with senior officials on security, defense, or commercial matters.

• Openness to contribute ideas on go-to-market strategies, new product developments, and shifts in customer and competitor landscapes.

• Ability to inform strategies using sales and customer or competitor engagement data.

• Alignment with GE Aerospace Behaviors and a commitment to integrity.

• Capability to demonstrate U.S. Person status for access to U.S. export-controlled information.

• Legally permitted to work in the United States.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and compensation package.

• Assistance with relocation provided.

• Option for remote work arrangement.

• Commitment to equal opportunity employment.

• Requirement for drug screening and applicable testing as part of employment conditions.