Customer Account Management

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Engage with clients to develop strategies focused on marketing and promotional activities that encourage consumer shopping both online and in-store.

• Oversee client expectations and manage website modifications to ensure alignment with their overall business objectives.

• Maintain regular and timely communication with clients through emails, phone calls, voicemails, and coordinating meetings.

• Lead and participate in webinars and conference calls with clients and field representatives as necessary.

• Assist in identifying promotional content and coordinating necessary website or digital updates.

• Conduct monthly assessments of client websites and monitor progress on mutually agreed-upon priorities.

• Provide training and support to clients in utilizing products and tools to enhance business value.

• Address requests related to website technical issues and escalate problems to the relevant departments.

• Gather feedback from in-market retailers to guide the product development roadmap.

⛳️ Requirements

• A bachelor's degree.

• 3-5 years of experience in Account Management and Marketing, preferably within an agency setting.

• Exceptional interpersonal communication, collaboration, and problem-solving abilities.

• Outstanding presentation, verbal, written, and organizational skills.

• Highly organized with a keen attention to detail; capable of maintaining accuracy while managing multiple customer initiatives simultaneously.

• Ability to adapt and thrive in a fast-paced, high-volume, and deadline-oriented environment.

• Strong understanding and proficiency in project and time management.

• Capability to identify solutions and offer effective alternatives when necessary.

• Comprehensive knowledge of advertising, digital marketing, social media, creative services, production, retail, and e-commerce.

• A strong passion for customer service, demonstrating empathy and compassion towards clients.

• Proficient in critical thinking and solving intricate problems.

• Familiarity with Google Analytics.

• Experience with HTML, CSS, and/or Java is preferred.

• Resumes must be submitted in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work culture.

• Comprehensive health and wellness benefits.

• Access to cutting-edge tools and technology.