CRM Technical Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the development, optimization, and ongoing enhancement of the CRM ecosystem.

• Identify and implement automation opportunities that enhance operational performance and improve customer outcomes.

• Provide expert technical leadership and guidance on CRM initiatives and platform functionalities.

• Monitor, manage, and improve CRM platform performance, utilization, and data integrity.

• Define and report on service, operational, and customer performance metrics.

• Develop CRM capabilities that facilitate customer acquisition, retention, and revenue growth.

• Cultivate and maintain productive relationships with CRM vendors and managed service providers.

• Lead cross-functional delivery initiatives to implement enhancements and drive business improvements.

• Manage technical budgets, estimates, and expenditures, ensuring effective financial governance.

• Serve as the primary liaison between business stakeholders and IT teams, ensuring CRM investments yield value.

⛳️ Requirements

• Extensive knowledge of CRM platforms, commercial business processes, and their application within the telecommunications sector.

• Proven experience in leading technical delivery, platform enhancements, and business-oriented technology initiatives.

• Strong understanding of governance, risk management, and operations within regulated environments.

• Demonstrated capability to influence stakeholders and provide technical leadership across various teams.

• Excellent communication skills with the ability to convert complex technical concepts into actionable business outcomes.

• Degree-level qualification in Computer Science, Engineering, or a related field, or equivalent professional experience.

• Strong technical proficiency in enterprise applications, integrations, data platforms, and related technologies.

• Experience in managing suppliers, service performance, commercial relationships, and value realization.

• Customer-focused approach with the flexibility to adapt to changing priorities and business needs.

• Commitment to collaboration, accountability, innovation, and delivering high-quality results.

🏝️ Benefits

• 26 days of holiday.

• Health & Dental Insurance.

• Pension Scheme.

• Bonus Scheme.

• Fully discounted staff services or cash allowance in lieu.

• Co-working office spaces available for remote employees.

• Professional Development opportunities.

• Recharge Days.

• Flexible working hours and location under Hybrid Working guidelines.

• Support for positions in major global locations.

• Reasonable accommodations for job applications, interviews, onboarding processes, and beyond.