CRM Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and execute email, mobile push, and SMS marketing campaigns from start to finish, which includes HTML coding, configuration, audience selection, and deployment.

• Create HTML emails using Sailthru templates.

• Configure and dispatch push notifications via Sailthru and SMS campaigns through Attentive.

• Design and oversee lifecycle and automation workflows.

• Create and manage audience lists and segments.

• Review and perform quality assurance on every campaign prior to launch.

• Contribute to the A/B testing strategy for CRM channels by formulating hypotheses, conducting tests, and providing insights.

• Evaluate channel and campaign performance, delivering actionable insights and next steps.

• Address ad-hoc requests from the CRM team as well as other departments.

• Stay updated on best practices, tools, and trends within the industry.

• Travel to the Los Angeles, California headquarters biannually for all-company summits.

⛳️ Requirements

• Bachelor’s degree.

• 1 to 3 years of experience in email marketing and production.

• 1 to 3 years of HTML experience in an Email Service Provider (ESP) platform, with a preference for Sailthru.

• Strong sense of ownership and follow-through: you manage projects from initiation to completion and resolve issues effectively.

• A proactive and dependable communicator: you provide updates, highlight potential risks or delays early, confirm when tasks are complete, and collaborate effectively across teams.

• Responsive and reliable in managing time-sensitive and critical launch tasks, ensuring their successful completion.

• Exceptional attention to detail and strong quality assurance practices for both desktop and mobile platforms.

• Solid analytical abilities, capable of deriving hypotheses and actionable recommendations from data.

• Strong organizational skills with the capability to juggle multiple projects simultaneously.

• Self-motivated and adept at handling a consistent stream of requests in a dynamic, high-volume environment.

• Employment with Thrive Market necessitates that employees reside in the United States during their employment.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, vision, life, and disability insurance.

• Competitive salary along with equity options.

• 401k retirement plan.

• 9 observed holidays.

• Flexible Paid Time Off policy.

• Subsidized ClassPass membership providing access to fitness classes and wellness and beauty experiences.

• Opportunity to work in our beautiful Playa Vista office.

• Free Thrive Market membership with exclusive employee discounts.

• Coverage for life coaching and therapy sessions via our holistic mental health and well-being platform.

• Stock options.

• Health and wellness benefits.