CRM Software Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and tailor Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.

• Develop and sustain custom functionalities within Zoho CRM and associated Zoho applications.

• Implement business workflows, blueprints, automation processes, approval workflows, and notifications.

• Create bespoke reports, dashboards, KPIs, and analytical solutions.

• Set up CRM environments according to defined solution designs and implementation specifications.

• Develop custom solutions utilizing Zoho Deluge, JavaScript, REST APIs, Webhooks, SDKs, Custom Functions, and serverless integrations.

• Write, test, deploy, and support CRM scripts and automation tools.

• Create reusable components and establish development standards for various company implementations.

• Troubleshoot, optimize, and enhance existing CRM functionalities.

• Develop and maintain integrations between Zoho CRM and ERP systems, financial applications, support platforms, marketing automation tools, eCommerce solutions, and third-party APIs.

• Build API connections and middleware solutions.

• Support data synchronization and workflow automation across different platforms.

• Assist with data migration projects from Salesforce, NetSuite CRM, Microsoft Dynamics, HubSpot, and legacy CRM systems.

• Perform data mapping, transformation, validation, and migration assistance.

• Develop import and validation scripts to enhance migration efficiency and data integrity.

• Troubleshoot CRM-related issues and provide technical support.

• Monitor system performance and proactively address technical challenges.

• Participate in testing, deployment, and release management activities.

• Maintain development, testing, and production environments.

• Support CRM upgrades and the deployment of new features.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent hands-on experience.

• Over 4 years of experience in CRM development, software engineering, or business systems development.

• Practical experience in configuring, customizing, and developing within enterprise CRM platforms, ideally Zoho CRM.

• Familiarity with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.

• Significant experience in developing and supporting REST API integrations and third-party system integrations.

• Proficiency in Zoho Deluge scripting and workflow automation.

• Strong knowledge of JavaScript, SQL, JSON, and XML.

• Experience in CRM customization, workflow design, business process automation, and data migration.

• Experience in implementing, enhancing, or migrating CRM solutions.

• Understanding of integration architecture, data mapping, and system troubleshooting.

• Experience with the Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, is preferred.

• Familiarity with Salesforce administration or development is an advantage.

• Experience using Git or other version control systems.

• Strong problem-solving and debugging abilities with the capacity to identify and resolve intricate technical issues.

• Detail-oriented with excellent documentation and organizational skills.

• Ability to work collaboratively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.

• Strong time management skills, capable of handling multiple priorities in a dynamic environment.

• Commitment to continuous learning and staying updated with CRM, automation, and software development best practices.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote working options.

• Engaging company culture focused on teamwork and innovation.