CRM Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Design and implement CRM campaigns aimed at enhancing customer satisfaction and retention.

• Utilize customer journey tracking tools to boost customer success, incorporating surveys.

• Develop personalized and segment-specific email campaigns to maximize customer engagement.

• Employ tools and technologies to automate marketing efforts effectively.

• Oversee campaign budgets and track key performance indicators (KPIs).

• Execute a multi-channel retention strategy that includes WhatsApp via Charles/Chatarmin and print through MyPostcard.

• Collaborate with the marketing team to maintain consistent brand communications.

• Work in close partnership with the Acquisition team to enhance lead generation and conversion rates.

⛳️ Requirements

• Minimum of three years of relevant professional experience in a similar role.

• Background in e-commerce organizations with annual revenues ranging from €20–70 million.

• Comprehensive understanding of CRM tools and strategies, including email marketing and customer journey analytics.

• Familiarity with ActiveCampaign, Klaviyo, Charles, MyPostcard, or comparable tools.

• Proactive attitude with the capacity to make strategic decisions and take calculated risks.

• Proficiency in both written and spoken German and English.

🏝️ Benefits

• Responsibility from day one and ample opportunity for your ideas.

• A highly motivated team environment.

• Regular team-building events and two offsite gatherings each year.

• 30 days of vacation annually.

• Access to the Deutschlandticket public transportation pass.

• Membership with Urban Sports Club.

• Goodies in the form of fairment products.

• Flexible working hours and remote work options.

• A beautiful office located in Kreuzberg’s Bergmannkiez neighborhood.

• Current knowledge of CRM, DTC, and e-commerce practices.