CRM Manager, Appointment Setter

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Oversee inquiries from the website, phone calls, voicemails, emails, and lead notifications.

• Reach out to every new inbound lead and follow up on missed front-desk calls within 60 seconds.

• Respond to assigned live front-desk calls efficiently and professionally.

• Dispatch immediate follow-up emails and maintain a well-organized call/email follow-up schedule.

• Assess prospects by collecting information on projects, budgets, timelines, ownership, services, and decision-makers.

• Determine alignment with ABG’s services and target markets.

• Escalate urgent, high-value, or strategically critical opportunities.

• Arrange meetings for qualified prospects with the appropriate ABG team member.

• Confirm appointments, send invitations and reminders, and reschedule any missed or canceled meetings.

• Provide comprehensive qualification notes and update opportunity statuses in HubSpot.

• Maintain the quality of sales data in HubSpot, including contacts, companies, deals, stages, activities, tasks, and appointments.

• Document all inbound and outbound interactions, ensuring every open lead has an owner, correct stage, complete information, recorded activity, and scheduled next steps.

• Manage pipelines, lead lists, call queues, workflows, templates, sequences, dashboards, and reports.

• Generate daily and weekly performance and CRM data-quality reports.

• Conduct cold calling and cold emailing campaigns aimed at ABG’s priority markets and potential business partners.

• Research and verify prospect information, personalize outreach, introduce ABG’s capabilities, tackle objections, and secure introductory meetings.

• Document outbound activities, create follow-up tasks, organize prospect lists, and provide feedback on campaign performance.

• Safeguard confidential client, project, and company information.

⛳️ Requirements

• Outstanding spoken and written English skills.

• Clear, confident, and professional telephone demeanor.

• Strong skills in listening, questioning, and note-taking.

• Proven track record in appointment setting, inside sales, lead qualification, business development, or customer service.

• Experience with HubSpot CRM or a similar CRM platform.

• Ability to grasp ABG’s services, target markets, qualification criteria, and sales processes.

• Capability to work efficiently without compromising accuracy or professionalism.

• Excellent organizational skills and meticulous attention to detail.

• Proficient in managing a high volume of calls, emails, tasks, and records.

• Comfortable communicating with senior decision-makers and business owners.

• Resilient in handling rejection and objections without losing drive.

• Reliable internet, telephone access, and a professional workspace if working remotely.

• Preferred: Experience in managing HubSpot contacts, companies, deals, tasks, lists, workflows, sequences, and reports.

• Preferred: Background in architecture, engineering, construction, commercial real estate, professional services, or a related field.

• Preferred: Experience in business-to-business cold calling and email outreach.

• Preferred: Familiarity with calendar scheduling, email platforms, contact databases, and list-building tools.

• Preferred: Experience in qualifying projects related to architecture, engineering, permitting, construction, development, or property enhancements.

• Final candidates may be required to complete mock calls, a written follow-up email exercise, a HubSpot data-entry and pipeline-management task, and an assessment of spoken English and communication skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.

• Health and wellness benefits.