CRM & Integration Delivery Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of intake, sizing, sequencing, and forecasting for the Dynamics 365 CRM and Azure integration backlog.

• Maintain an ongoing delivery forecast and suggest the order for committed tasks.

• Lead communication and escalation for the CRM and integration portfolio delivery.

• Share updates, risks, and forecast changes with business stakeholders and IT leadership.

• Manage dependencies and delivery risks across Dynamics 365 CRM, Azure integrations, ERP, and the webstore.

• Collaborate with the ERP Project Manager on cross-system sequencing.

• Oversee release management and environment coordination, including scheduling, readiness criteria, cutover, and post-release verification.

• Coordinate with CRM and integration implementation and product vendors, encompassing delivery schedules, statements of work, hand-offs, and escalations.

• Administer Azure DevOps as the primary delivery system of record.

• Generate delivery reports and metrics, comparing actuals against forecasts, throughput, and slippage.

• Manage production support and defect intake within the delivery plan.

• Keep abreast of Dynamics 365, Power Platform, Azure integration services, and vendor release roadmaps.

• Report directly to the Manager of Digital Transformation.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Business, Engineering, or a related field (or equivalent experience).

• Over 7 years of experience in delivering technology projects.

• More than 3 years of experience in leading the delivery of a CRM platform and its integrations.

• Dynamics 365 is strongly preferred; Salesforce or a comparable enterprise CRM is acceptable where the integration depth is substantial.

• Proven knowledge of SaaS delivery lifecycles, including vendor-controlled release cadence, environment and sandbox strategy, and upgrade and regression periods.

• Experience in delivering both custom solutions from scratch and extensions embedded in packaged SaaS platforms.

• Working proficiency in integration delivery on Azure, including Logic Apps, Service Bus, Functions, and API Management, or similar middleware.

• Demonstrated use of Azure DevOps, or an equivalent tool, as a practical planning and forecasting system.

• Proven experience in vendor and partner management.

• Capability to establish and enforce intake, prioritization, and release processes.

• Strong skills in identifying dependencies and risks across integrated systems.

• Ability to influence and coordinate efforts among business, IT, ERP, and vendor teams without formal authority.

• Excellent written and verbal communication skills.

• May occasionally require travel.

• Will support a global environment across multiple time zones.

• May be required to work evenings, weekends, and/or holidays on occasion.

🏝️ Benefits

• 15 days of paid time off (PTO).

• 10 paid company holidays.

• Medical coverage with employer contributions to a Health Savings Account (HSA).

• Dental insurance.

• Vision insurance.

• Company-paid life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• Employee Assistance Program.

• 401(k) plan with Safe Harbor and Profit-Sharing employer contributions.

• Tuition reimbursement program.

• Charitable contribution matching.

• Opportunities for employee referral bonuses.