CRM Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the planning, scheduling, and execution of CRM campaigns

• Develop, test, and conduct quality checks on CRM activities prior to deployment

• Keep campaign documentation, trackers, and delivery records up-to-date

• Collaborate with stakeholders to ensure the seamless delivery of campaigns

• Generate reports on campaign performance and track delivery success

• Aid in A/B testing and initiatives for continuous improvement

• Ensure adherence to GDPR and CRM governance protocols

• Provide regular updates regarding campaign progress and escalate risks as necessary

• Assist with CRM campaigns and customer journeys throughout the UK and Ireland

• Work closely with colleagues from Marketing, Brand, Product, and Operations

⛳️ Requirements

• Proven experience in delivering CRM, email marketing, or digital marketing campaigns

• Excellent organizational abilities and outstanding attention to detail

• Familiarity with CRM or marketing automation platforms

• Capacity to manage multiple tasks while ensuring high accuracy

• Strong written and verbal communication skills

• Analytical mindset with the capability to interpret campaign outcomes

• Comfortable operating within established processes and compliance frameworks

• A collaborative team player who takes a proactive approach

• Experience with Emarsys or comparable CRM platforms

• Skills in creating customer segments and target audiences

• Understanding of customer lifecycle marketing

• Basic knowledge of HTML and/or CSS

• Experience utilizing reporting and analytics tools

• Knowledge of best practices in email marketing

• Experience in a customer-focused or regulated environment

🏝️ Benefits

• A role that makes a meaningful impact by supporting thousands of colleagues and practices

• Clear career pathways with opportunities for advancement across the broader inspiring vet care Group

• Ongoing learning and development supported by experienced colleagues and specialized teams

• Access to internal networks, development programs, and professional growth opportunities

• A collaborative, values-driven culture centered around care, innovation, and continuous improvement

• Healthcare Cash Plan

• Cycle to Work scheme

• Green Cars salary sacrifice scheme

• Voluntary benefits: choose from a variety of options to suit your needs

• Discounted staff pet care services

• Access to discounts and cashback from hundreds of participating retailers

• Opportunities for career development

• Wellbeing initiatives

• Access to world-class learning resources