CRM & EMR Implementation Specialist

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Collaborate with the Project Manager to implement CRM and EMR systems both on-site and remotely across clinics in Spain and Italy.

• Ensure that projects stay aligned with established timelines, scope, and budgetary constraints.

• Work in partnership with clinic managers, healthcare professionals, and teams from central Operations, IT, Clinical, Finance, and Marketing departments.

• Showcase the digital suite, evaluate current processes, identify gaps in the system, and document localized configuration needs.

• Configure systems, assist with user acceptance testing, troubleshoot issues, and ensure readiness for go-live.

• Aid in delivering user training, contribute to the creation of user guides, and facilitate the adoption of the system.

• Manage the migration and validation of legacy data in coordination with the central data team.

• Offer post-go-live hypercare and ongoing operational support.

⛳️ Requirements

• 3–5 years of experience in implementation consulting or digital product delivery, preferably within healthcare, clinical systems, or CRM settings.

• Hands-on experience with CRM systems (e.g., Creatio, Salesforce, Dynamics) and/or EMR systems (e.g., eBase, VRepro, Filemaker).

• Strong knowledge of reproductive healthcare workflows.

• Familiarity with processes related to data migration and system integration.

• Exceptional communication and interpersonal skills for engaging with both technical and non-technical stakeholders.

• Solid problem-solving and organizational abilities.

• Proficiency in English and Finnish.

• Proficiency in an additional European language such as Swedish or Estonian is preferred.

• A degree or certification in Business, IT, Healthcare, or Education is preferred.

• Experience in multi-site healthcare environments is advantageous.

• A background in roll-ups or M&A environments is a plus.

• Willingness to travel to clinics across Finland, Sweden, and Estonia.

🏝️ Benefits

• A pivotal role at the crossroads of data, healthcare, and digital product design.

• The chance to influence the development of Digital Suite products and data strategy across Europe.

• Close cooperation with a variety of IT and business roles within the healthcare sector.

• A flexible and collaborative international work environment that prioritizes quality, accountability, and continuous learning.

• Freelance / B2B engagement.

• Part-time work: 20-30 hours per week.

• Contract duration of at least 1 year.

• Remote position.