CRM Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead, mentor, and inspire the team by promoting psychological safety, teamwork, and ongoing development.

• Facilitate structured feedback sessions, conduct one-on-one check-ins, and create development plans.

• Organize and oversee requests, ensuring quality, meeting deadlines, prioritizing tasks, and adhering to CRM processes.

• Identify bottlenecks, inconsistencies, technical and operational risks, and root causes, while developing actionable plans.

• Investigate operational and technical challenges, assess their impacts, propose solutions, and drive their resolution.

• Plan, organize, and enhance projects, resources, and processes to align with strategic objectives.

• Support initiatives related to the CRM calendar, campaigns, customer journeys, segmentation, testing, and optimization.

• Monitor request volume, team capacity, workload distribution, SLAs, and priorities.

• Track CRM, conversion, revenue, and ROI KPIs, while identifying opportunities for optimization.

• Ensure that campaigns, journeys, segments, and automations are reviewed and undergo quality assurance before activation.

• Encourage innovation, best practices, technology adoption, and automation.

• Communicate goals, priorities, responsibilities, and deadlines clearly to the team.

• Translate business objectives and client requirements into effective CRM strategies and initiatives.

• Lead discussions with clients and stakeholders about operations, results, priorities, risks, and opportunities.

⛳️ Requirements

• Experience with Insider One.

• Proven experience managing CRM operations.

• Background in campaigns, customer journeys, and automation processes.

• Knowledge of multichannel strategies.

• Understanding of key CRM KPIs.

• Familiarity with quality assurance processes.

• Proficient in HTML and CSS.

• Knowledge of CRM platform governance and organization.

• Ability to translate business objectives into CRM initiatives.

• Proven leadership skills in developing and managing teams.

• Proficient in managing priorities, capacity, and ensuring delivery quality.

• Excellent communication and relationship-building abilities with clients and stakeholders.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and potential remote work options.

• Comprehensive health and wellness programs.

• Collaborative and inclusive company culture.