CRM Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strategize, implement, and enhance CRM campaigns utilizing email, SMS, push notifications, content cards, and WhatsApp.

• Oversee the execution of CRM projects within the Braze platform for clients across multiple channels.

• Set up and personalize Braze to execute the agreed-upon strategies and campaigns.

• Develop and implement targeted marketing initiatives using Braze's messaging features.

• Leverage Braze's segmentation and personalization tools to customize campaigns for specific audience segments.

• Collaborate with strategy teams and stakeholders to ensure alignment between strategy and execution.

• Work closely with clients to comprehend their needs and create customized solutions.

• Handle and analyze extensive datasets to gain insights into customer behavior and trends.

• Master Braze functionalities to provide innovative solutions for clients.

• Produce relevant documentation and reports, including metrics on campaign performance.

• Lead the project team to guarantee smooth execution, efficient operations, and client satisfaction.

⛳️ Requirements

• Over 5 years of experience as a Marketing Automation Specialist in the CRM sector.

• Proficient in working with Braze, Salesforce Marketing Cloud, or HubSpot.

• Keen attention to detail, including quality assurance of CRM campaigns, integrations, and related documentation.

• Solid understanding of digital marketing principles.

• Familiarity with relational databases and data structures.

• Capacity to work proactively within cross-functional teams.

• Excellent interpersonal and communication skills developed through experience in a client service role.

• Background in agency settings or client-facing positions.

• C1 level proficiency in English.

• Braze certifications such as Practitioner or Marketer are advantageous.

• Extensive experience with the Braze platform is a plus.

• Experience in data analysis using SQL is beneficial.

🏝️ Benefits

• Flexible remote work opportunities.

• An entrepreneurial culture that encourages ownership, collaboration, and growth potential.