CRM and Admin Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and enhance the Pipedrive CRM system, ensuring that deals, contacts, and activities are accurately maintained and current.

• Screen and qualify incoming leads.

• Manage the stages of the pipeline and associated activities, ensuring that each lead has a defined next step.

• Develop and sustain customer journey automations and workflows.

• Generate dashboards and regular reports on leads, conversion rates, pipeline value, and sales activities.

• Handle WooCommerce product listings, including pricing, stock status, promotions, and content.

• Process and monitor orders, deposits, and parts inquiries with the sales team.

• Maintain WooCommerce plugins, store settings, and integrations.

• Link data between WooCommerce and Pipedrive.

• Schedule appointments, manage calendars, and coordinate sales follow-ups.

• Oversee shared inboxes and direct inquiries appropriately.

• Prepare quotations, customer documentation, and correspondence.

• Document procedures and create standard operating procedures (SOPs).

• Identify inefficiencies and manual tasks, implementing smarter solutions.

• Investigate AI features and automation tools across Pipedrive, WooCommerce, and associated platforms.

• Propose enhancements to boost efficiency and customer service.

⛳️ Requirements

• Must be a Filipino candidate based in the Philippines.

• Minimum of 3 years’ experience in a CRM, administrative, or e-commerce operations position.

• Strong practical experience with Pipedrive, including pipelines, custom fields, automations, and reporting.

• Proficient hands-on experience with WooCommerce, managing products, orders, and store configurations.

• Solid background in creating workflows and automations that minimize manual tasks.

• Excellent written and verbal English skills with a keen eye for detail.

• A proactive and inquisitive mindset, with the confidence to research solutions and suggest enhancements.

• A reliable home office setup with stable internet and availability during Australian business hours.

• Experience with automation and integration tools such as Zapier or Make is a plus.

• Familiarity with AI tools for building or improving CRM and e-commerce workflows is advantageous.

• Knowledge of email marketing platforms like Klaviyo or Mailchimp is a plus.

• Experience supporting an Australian e-commerce or high-value retail business is beneficial.

• Exposure to WordPress and Elementor is a plus.

• Candidates must disclose any ongoing roles or client work.

• Must represent this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• All positions are fully remote, allowing for work from home.

• Opportunity to transition into full-time hours as the business grows.

• Potential for performance-based bonuses as the role and business expand.

• Freedom to enhance existing processes and recommend more efficient working methods.

• Supportive and collaborative founders who value initiative and innovative ideas.

• Long-term opportunities for skill development in CRM, e-commerce, and automation.