CRM Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily administration, upkeep, and enhancement of HubSpot.

• Review and refine CRM architecture, including objects, properties, associations, pipelines, and lifecycle stages.

• Detect and rectify structural inconsistencies, outdated configurations, and technical debt.

• Conduct periodic Salesforce administration, which includes configuration updates, user management, and troubleshooting.

• Ensure alignment between HubSpot, Salesforce, and related business processes.

• Uphold accurate, consistent, and dependable CRM data across both platforms.

• Execute regular data audits, cleanup, deduplication, and standardization.

• Address data inconsistencies, incorrect mappings, and synchronization challenges.

• Set and uphold data quality standards and best practices.

• Review, maintain, and enhance HubSpot reports and dashboards.

• Investigate and resolve reporting discrepancies, incorrect filters, and tracking problems.

• Develop or enhance reports and dashboards based on business needs.

• Oversee, troubleshoot, and optimize HubSpot workflows and automations.

• Address automation conflicts, errors, and inefficiencies.

• Assist with Salesforce automations and configurations as necessary.

• Implement process enhancements and introduce new automations where suitable.

• Provide continuous CRM support, troubleshooting, and system maintenance.

• Monitor and troubleshoot HubSpot–Salesforce synchronization and other tool integrations.

• Manage CRM user access, permissions, and configuration updates.

• Collaborate with Sales, Marketing, Customer Success, and other teams on CRM-related inquiries.

• Maintain documentation of CRM configurations, processes, and modifications.

• Actively seek ways to enhance system reliability, efficiency, and scalability.

⛳️ Requirements

• Extensive hands-on experience in HubSpot CRM administration and configuration.

• Practical experience in administering Salesforce, encompassing basic configuration, user management, and troubleshooting.

• Strong understanding of CRM architecture, data models, objects, properties, pipelines, and lifecycle stages.

• Experience in maintaining and enhancing existing CRM environments.

• Robust experience with CRM data management, cleanup, and data quality processes.

• Proven ability to build, maintain, and troubleshoot CRM reports and dashboards.

• Knowledge of CRM workflows, automation, and integration processes.

• Capability to investigate intricate CRM issues, identify root causes, and implement lasting solutions.

• Strong analytical thinking, attention to detail, and problem-solving abilities.

• Capacity to work independently, prioritize tasks, and take charge of CRM operations.

• Effective communication skills and experience in collaborating with cross-functional teams.

• Experience managing HubSpot–Salesforce integrations and data synchronization.

• Understanding of Sales Operations, Marketing Operations, or Revenue Operations.

• Familiarity with CRM APIs, third-party integrations, and data mapping.

• Knowledge of advanced HubSpot features, custom objects, and complex workflows.

• Experience with Salesforce Flow and advanced Salesforce configuration.

• Background in a B2B SaaS environment.

• HubSpot or Salesforce certifications.

🏝️ Benefits

• Fully remote position; no offices required.

• Flexible working hours.

• Core team time synchronized with US Eastern Time.

• 20 paid vacation days annually.

• 12 public holidays each year.

• 3 days of sick leave.

• Medical insurance available after probation period.

• Equipment reimbursement for laptops, monitors, etc.

• B2B contract with a US-based company.