CRM Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and manage the HubSpot CRM environment

• Evaluate and enhance current CRM processes, workflows, and configurations

• Develop and tailor HubSpot functionalities according to business needs

• Execute new requests, features, and improvements in processes

• Diagnose CRM issues and propose effective solutions

• Assist with the configuration of workflows and automation

• Generate and sustain reports and dashboards

• Ensure the maintenance of clean, accurate, and trustworthy CRM data

• Identify data hygiene challenges and aid in ongoing data cleansing efforts

• Review the current HubSpot setup prior to making major modifications

• Evaluate how new configurations or requests may impact established workflows and processes

• Assist in documenting processes and CRM configurations as needed

• Collaborate with stakeholders to grasp requirements and translate them into effective HubSpot solutions

• Continuously seek opportunities to enhance the CRM for improved efficiency, scalability, and user-friendliness

⛳️ Requirements

• Practical experience in administering HubSpot CRM

• In-depth understanding of HubSpot's CRM functionalities, workflows, properties, reporting, and configurations

• Experience in customizing HubSpot based on business and operational needs

• Proficiency in troubleshooting CRM and workflow challenges

• Strong grasp of data hygiene and CRM data management principles

• Ability to comprehend how various components of a CRM environment interact

• Exceptional attention to detail, especially when modifying an established CRM

• Solid analytical and problem-solving capabilities

• Capacity to interpret a request, grasp the underlying business requirement, and determine the optimal implementation strategy

• Comfortable working autonomously and managing multiple requests or priorities

• Excellent written and verbal communication skills in English

• Willingness and ability to work during US business hours

• Windows 11 PC (Mac is not supported)

• 16 GB of RAM

• Dual monitor setup

• Webcam and headset

• i5 processor or higher

• Fiber internet with a wired connection (Ethernet cable)

• Backup power solution

• Microsoft Teams / Office 365

🏝️ Benefits

• Fully remote position

• Consideration for full-time or part-time roles based on business requirements and candidate availability