CRM Admin Intern

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and tailor the CRM platform to align with the needs of the organization

• Administer CRM users, including managing permissions, workflows, custom objects, and profiles

• Offer user support and resolve issues as they arise

• Evaluate data regarding team productivity, effectiveness, and operations

• Collaborate with various teams to gather business requirements and implement CRM solutions

• Coordinate and facilitate integrations with third-party applications, plugins, and tools

• Establish processes to safeguard customer and business data

• Provide training sessions for administration, staff, and faculty

• Organize and manage office operations, schedules, meetings, and correspondence

• Ensure accurate, secure, and confidential management of records and databases

• Oversee budgets, monitor expenses, and handle invoice processing

• Assist with hiring, onboarding, offboarding, maintaining employee records, benefits administration, and payroll reconciliation

• Enhance communication among team members, departments, customers, and suppliers

• Support the creation of reports, presentations, and other forms of communication

• Deliver weekly concise projects and provide task updates to the Project Management Executive

⛳️ Requirements

• A bachelor's degree is preferred

• Exceptional verbal and written communication abilities

• Strong problem-solving skills and a customer-oriented approach

• Capability to analyze and resolve issues effectively

• Ability to collaborate with individuals possessing varying technical skills

• Skill in articulating complex concepts in a clear manner

• Proficiency in maintaining accurate customer data

• Experience in project management

• Familiarity with customer relationship management (CRM) software

• Relevant technical skills

• Full-time interns must be available in the virtual office from 11 AM to 5 PM

• Part-time interns are required to be present in the virtual office during their selected slots of 11 AM–2 PM or 2 PM–5 PM

• Off-time batch interns must check in at the virtual office between 5 PM and 6:30 PM

🏝️ Benefits

• Remote internship opportunity lasting between 4 to 16 weeks

• Commitment of 25 to 30 hours per week

• Mentorship from team leaders and industry experts

• Practical exposure to critical real-time projects

• Opportunity for work results to be featured in an online portfolio

• Chance to enhance professional resume and social media profiles

• Peer and supervisor evaluations of weekly project results

• Support and guidance to help secure positions within reputable companies for high-performing interns

• Scheduled breaks for full-time interns

• Flexible working hours for the off-time batch