Crisis & Referral Specialist

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Handle incoming calls from individuals seeking support, services, or those who may be experiencing a crisis.

• Conduct safety screenings and assessments to evaluate the level of risk to the individual or others.

• Utilize caller information and screening results to assess needs and collaboratively develop a plan of action.

• Ensure timely and precise documentation of interactions following established criteria.

• Provide follow-up linkage to guarantee individuals access necessary services.

• Collaborate with agencies, organizations, and individuals to maximize resources, services, and natural support systems.

• Maintain compliance with HIPAA, OSHA, and other federal, state, and local regulations.

• Deliver telephonic intervention and de-escalation for helpline callers according to established protocols.

• Operate within a 24-hour call center across various shifts, including weekends and holidays.

⛳️ Requirements

• High School diploma or equivalent.

• At least 1 year of experience in behavioral health, or a minimum of 6 months of direct crisis experience involving screenings and assessments to determine suitable interventions.

• Any combination of education and experience that provides an equivalent background.

• Capability to perform safety screenings and assessments.

• Familiarity with behavioral health crisis intervention and de-escalation protocols.

• Proficiency in completing accurate documentation.

• Ability to adhere to HIPAA, OSHA, and federal, state, and local regulations.

• A BS/BA degree in a mental health or other human services field is strongly preferred.

• Two years of direct experience working with individuals requiring behavioral health services is strongly preferred.

• Call center experience is preferred.

• Crisis experience is preferred.

• Flexibility to work all shifts, including weekends and holidays.

• Availability to complete training Monday through Friday, from 8:00am to 4:30pm PST for 4 weeks.

• Must reside within a reasonable commuting distance of the posting location unless accommodations are granted as required by law.

🏝️ Benefits

• Comprehensive benefits package.

• Incentive and recognition programs.

• Equity stock purchase options.

• 401(k) contributions.

• Merit increases.

• Paid holidays.

• Paid Time Off.

• Incentive bonus programs.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Short-term disability benefits.

• Long-term disability benefits.

• 401(k) plan with matching contributions.

• Stock purchase plan.

• Life insurance.

• Wellness programs.

• Financial education resources.

• Virtual work flexibility.

• Required in-person training sessions.

• Opportunities for professional and personal growth.