This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver crisis, suicide, and homicide intervention counseling via telephone.

• Identify and recommend suitable organizations and service providers to address callers' needs.

• Monitor callers' circumstances through follow-up on cases.

• Accurately document and maintain records of telephone interventions.

• Review daily call reports and pass-through logs to ensure precise documentation and recordkeeping.

• Supervise and oversee volunteers and/or staff counselors during assigned shifts.

• Offer training and consultation on crisis intervention as well as suicide awareness and prevention.

• Participate in individual supervision, staff and team meetings, along with mandatory CIC, 988, and SCS training sessions.

• Represent the CIC in both internal and external activities aimed at promoting awareness of crisis and suicide prevention, as well as available resources.

⛳️ Requirements

• Bachelor's degree in Psychology, Sociology, Human Services, Social Services, or a related field.

• Active CIC volunteers may qualify with a high school diploma or GED, successful completion of all required AAS/988/Vibrant training, and at least six months of independent volunteer experience as a Crisis Intervention Counselor post-training.

• Minimum of one year of experience in crisis intervention services or behavioral health services.

• Capability to make sound decisions and judgments in high-pressure, potentially life-threatening, or unusual situations.

• Strong work ethic with an understanding of the operational needs of a 24/7/365 emergency mental health service provider.

• Effective communication skills in a remote team setting.

• Willingness to suspend personal judgment regarding callers facing diverse issues.

• Commitment to maintaining caller and coworker confidentiality.

• Ability to document and keep accurate, comprehensive records.

• Must reside in the Greater Louisville area.