Crisis Intervention Counselor

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver crisis, suicide, and homicide intervention counseling via telephone to individuals seeking emergency or crisis support.

• Assess and recommend suitable organizations and service providers to fulfill the needs of callers.

• Track and follow up on callers' situations through ongoing case management.

• Accurately document and maintain comprehensive records of telephone interventions throughout the work shift.

• Review daily and "pass through" call reports to ensure precise information documentation and record-keeping.

• Supervise and oversee volunteers and/or staff counselors on designated shifts as assigned.

• Guarantee the provision of high-quality crisis assistance services, compliance with CIC and SCS policies and procedures, and accurate documentation.

• Offer crisis intervention and suicide awareness and prevention training and consultation as assigned.

• Participate in individual supervision, staff meetings, team meetings, and mandatory CIC, 988, and SCS training sessions.

• Represent the CIC in both internal and external events that promote crisis and suicide awareness, prevention, and available resources as assigned.

• Work during 2nd and 3rd split shifts.

⛳️ Requirements

• A minimum of a Bachelor's degree in Psychology, Sociology, Human Services, Social Services, or a related field; a degree in Psychology is preferred.

• Active CIC volunteers may qualify with a High School diploma or GED, successful completion of all required AAS/988/Vibrant training for Crisis/Suicide Intervention Counselor status, and a minimum of six months of independent volunteer service as a Crisis Intervention Counselor with the CIC post-training.

• At least one year of experience in crisis intervention services or behavioral health services is required.

• Previous experience in a Crisis Call Center is preferred.

• Experience in a confidential remote work environment is preferred.

• Strong communication and interpersonal skills are essential.

• Ability and willingness to set aside personal judgment regarding callers facing diverse issues.

• Ability and willingness to maintain the confidentiality of callers and coworkers.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment focused on mental health and crisis intervention.