Credit Collections Assistant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct daily collection calls utilizing the lockout report.

• Document comprehensive notes on collection calls and input them into the collection screen in Smart Trac.

• Assess past-due clients for reinstatement and send approval requests to Customer Service Representatives for installation arrangements.

• Examine client logs to decide if a lockout credit should be applied.

• Review tow bills and service site notes to evaluate if a tow bill should be credited.

• Perform specialized billing investigations that involve complex issues.

• Make decisions and resolve disputes related to billing.

• Address challenging credit and collection issues referred by Customer Service Representatives.

• Monitor customer account balances and initiate collection actions.

• Ensure that credit collection policies align with sound business practices and comply with local, state, and federal regulations.

• Organize and document field collection efforts of Customer Service Representatives and Service Centers.

• Manage correspondence and claims related to bankruptcies and estates.

• Oversee refund acknowledgments, customer notifications, and account reconciliations.

• Coordinate both office and field collection processes.

• Analyze field collection reports to identify further collection actions.

• Gather data for the transfer of accounts to a collection agency.

• Assist in generating monthly reports for delinquent account collections and bad debt write-offs.

• Collaborate and communicate with vendors and collection agencies regarding accounts receivable collections.

⛳️ Requirements

• A minimum of three (3) years of experience as a Customer Service Representative, in Collections, or in a role involving the extension of credit and the collection of overdue accounts.

• An Associate’s degree in business or a related field is preferred; a combination of relevant experience and formal education will also be considered.

• Familiarity with modern office procedures, methods, and computer systems.

• Understanding of automated systems and processes for bill collection and follow-up.

• Capability to interpret customer billing records.

• Competence in identifying and resolving billing errors with customers.

• Strong written and verbal communication skills.

• Ability to engage with customers in resolving billing and credit issues.

• Capacity to work effectively under pressure and manage interactions with difficult or abusive customers.

• Skill to operate independently, using judgment and analytical skills to address problems and discrepancies.

• Ability to maintain a physical condition suitable for assigned duties, including prolonged sitting and operating office equipment.

• Proficiency in communicating with others and comprehending information necessary for essential job functions.

• Capacity to operate assigned equipment.

• Ability to make sound decisions aligned with essential job functions.

• Bilingual proficiency in English and Spanish is highly preferred.

• Ability to occasionally lift and/or move up to 25 pounds.

• Must fulfill the physical and visual demands of the role, including close, distance, color, and peripheral vision, along with the ability to adjust focus.

🏝️ Benefits

• A comprehensive health plan that includes medical, dental, and vision coverage.

• 401(k) retirement plan with a generous company match.

• Bonuses for birthdays and anniversaries.

• Discounts available company-wide.

• Access to legal services.

• Short- and long-term disability coverage.

• Support for work/life balance.

• Opportunities for professional growth.

• All necessary equipment provided for a fully remote work environment.

• Hands-on experience with cutting-edge, innovative technology in the industry.

• Commission-based compensation.