Credit Collections Assistant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform daily collection calls utilizing the lockout report.

• Document comprehensive notes on collection calls and input them into the collection screen in Smart Trac.

• Assess past-due clients for reinstatement and send approvals to Customer Service Representatives.

• Evaluate client logs to decide if a lockout credit should be applied.

• Analyze tow bills and service site notes to determine if a tow bill warrants a credit.

• Execute special billing investigations pertaining to complex issues.

• Make resolutions and handle disputes effectively.

• Address challenging credit and collection matters referred by Customer Service Representatives.

• Oversee customer account balances and initiate collection processes.

• Ensure that credit collection policies are in accordance with sound business practices and comply with City, State, and Federal regulations.

• Coordinate and document field collection activities carried out by Customer Service Representatives and Service Centers.

• Manage correspondence and claims related to bankruptcies and estates as necessary.

• Coordinate the acknowledgment of refunds, customer notifications, and account reconciliations.

• Compile data necessary for transferring accounts to collection agencies.

• Assist with monthly reports for delinquent account collections and bad debt write-offs.

• Act as a liaison for vendor contracts concerning collection bill receivables and other collection agencies.

⛳️ Requirements

• Minimum of three (3) years’ experience as a Customer Service Representative, in Collections, or in a role involving the extension of credit and collection of delinquent accounts.

• An Associate’s degree in business or a related field is preferred; a combination of relevant experience and formal education will be taken into account.

• Familiarity with modern office procedures, methods, and computer equipment.

• Understanding of automated systems and procedures for bill collection and follow-up.

• Capability to interpret customer billing records.

• Proficiency in identifying and resolving billing errors with customers.

• Strong written and verbal communication skills.

• Ability to assist customers in resolving billing and credit issues.

• Capacity to work under pressure and with challenging and difficult customers.

• Ability to operate independently using judgment and analytical skills to address problems and discrepancies.

• Must maintain physical condition suitable for assigned duties, including prolonged sitting and operating office equipment.

• Ability to communicate effectively and assimilate information relevant to essential job functions.

• Competence in operating assigned equipment.

• Ability to make sound decisions aligned with essential job responsibilities.

• Bilingual proficiency in English and Spanish is highly preferred.

• Capability to occasionally lift and/or move up to 25 pounds.

• Requires acute close, distance, color, and peripheral vision, along with the ability to adjust focus.

🏝️ Benefits

• Comprehensive health plan that includes medical, dental, and vision coverage.

• 401(k) retirement plan with a generous company match.

• Birthday & Anniversary bonuses.

• Discounts available company-wide.

• Legal services provided.

• Short- and long-term disability coverage.

• Emphasis on work/life balance.

• Opportunities for professional growth.

• Necessary equipment supplied for fully remote work.

• Hands-on work experience with cutting-edge, innovative technology.