Credit and Collections Associate

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Review and process credit-held orders on a daily basis.

• Address customer inquiries via phone and email.

• Investigate claims and manage debit, credit, or denial adjustments.

• Research and resolve inquiries from both internal and external customers regarding accounts.

• Foster positive relationships with customers within designated territories.

• Ensure accurate account records, payment histories, and status updates are maintained.

• Analyze account activities and credit exposure to assist in credit decision-making.

• Aid in account maintenance and documentation related to write-offs.

• Evaluate customer financial data to assess risk and suggest actions.

• Negotiate payment plans and account reconciliations in accordance with established guidelines.

• Resolve outstanding balances and discrepancies in accounts with customers.

• Propose collection strategies, including payment plans and shipment holds.

• Escalate complex issues and potential concerns to management as necessary.

• Stay updated on technology, tools, and industry best practices.

• Assist with additional projects and responsibilities as business needs change.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Customer-oriented with the capability to cultivate productive relationships.

• Proficient in managing multiple priorities in a dynamic environment.

• Ability to make informed decisions and offer thoughtful recommendations.

• Intermediate skills in Excel.

• Proficiency in Outlook.

• Experience with SAP is advantageous.

• Understanding of credit, collections, and financial account management practices.

• Knowledge of credit and bankruptcy regulations is preferred.

• Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

• High school diploma or equivalent is required.

• Prior experience in collections, accounts receivable, customer service, or related fields.

• Availability to work Monday to Friday, from 8:30 AM to 5:00 PM EST.

🏝️ Benefits

• Remote position with potential for hybrid work options.

• Collaborative and supportive team environment.

• Opportunities to enhance financial, analytical, and customer service skills.

• Exposure to a diverse range of clients and business challenges.

• Continuous learning and professional development opportunities.

• Additional compensation may be awarded annually based on the company's performance and at its sole discretion.